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SHOP POLICIES

You can buy merchandise in store at the shop at Ham Polo Club or through this site by selecting products which will appear in your shopping cart. Purchase is confirmed when payment is made. If you have questions about any products or are unsure about sizing etc please give me a call (contacts page) and I will be happy to talk you through the details of any prduct we have listed.

1:ORDERS

  • Ordering online is simple and straightforward. Select your product and confirm the size and colour and any other available options.  If in doubt please call to clarify.

  • For any out of stock items use the contact page to send me an email and I will let you know when the product is available.

  • For reference horse sizes are generally as follows: pony/small; cob/medium; full/large.

  • Colours are reproduced as acurately as possible however varying screen resolutions may mean an item is slightly different from a colour shown.

  • If a size or colour option is not listed please call to discuss.

  • All embroidery can be personalised to include specific colours or mongrams. Please call for all bespoke orders or enquiries.

  • Postage costs are automatically added at the point of purchase and are calculated on the weight of the product. Shipping is for UK only (see prices below) - please call me for other destinations.

  • If you would prefer to "click and collect" in store please call me to reserve the product and arrange a convenient day and time to come and collect.

2:SHIPPING

  • Purchases can be posted to the buyer or a designated address.

  • Most items will be delivered by door to door courier and despatched as promptly as possible within 2 working days.

  • Buyers will be notified if a product is out of stock and a delivery schedule confirmed in line with restocking availability.

  • Please allow up to 14 days for goods which have to be imported.

  • Postal options and costs are added at the point of purchase.

  • UK Mainland delivery charges are dependent upon the total weight of the order packaged together.

    0 - 500g £4.99 (minimum charge)
    501g - 1kg £5.85
    1.1 - 5kg - £7.00
    5.1 - 15kg - £8.50
    Over 15kg - £9.90 (maximum charge)

3:GIFT SHIPPING

  • Many items purchased as gifts can be wrapped and shipped direct to the recipient. This will incur an extra £5.00 charge.

  • Please call me to arrange gift wrapping.

4:RETURNS

  • Unused, undamaged items may be returned within 14 days of purchase. Any item which is not in a condition for resale will not be accepted as a return.

  • Return postage is at the customer's expense.

  • If an item is faulty or damaged on receipt it can be returned within 14 days. Please contact me directly to arrange return and replacement.

  • If you are in doubt and need to try an item on your horse please ensure you use a barrier product to ensure no dirt or horsehair is transferred to the new item.

 

 

 

I hope you will be happy with the items you buy and the service you receive from Ham Polo Shop. Please use the contact form if you want to send any feedback. I will be very pleased with satisfied and complimentary emails but if you have any criticisms please do let me know - as nicely as possible!

 

Thank you.

Katy

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